Terms and Conditions

1. Introduction

These Terms and Conditions (the "Terms") govern your access to and use of the website located at https://cikarts.site/ (the "Website") and all services provided by CIKARTS LTD in connection with the Website, including the ability to review our service information, view pricing, submit booking requests, and contact our team for professional hairdressing and beauty treatments (collectively, the "Services").

By accessing, browsing, or using the Website, or by making or managing an appointment with CIKARTS LTD, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Website or our online booking and enquiry functionality.

2. Eligibility and Acceptance

By using the Website or booking Services with CIKARTS LTD, you confirm that you:

• are at least 18 years of age, or have obtained the consent of a parent or legal guardian where required;
• have the legal capacity to enter into binding agreements under the laws of England and Wales; and
• are accessing the Website and booking Services for lawful purposes only.

Your continued use of the Website or your confirmation of an appointment constitutes your acceptance of these Terms in full. If you are using the Website or booking on behalf of another individual or a business, you represent and warrant that you have authority to bind that person or entity to these Terms.

3. Service Provision

CIKARTS LTD provides professional hairdressing and tailored beauty treatments, delivered by qualified practitioners at our designated premises or, where expressly agreed, at alternative locations. Full details of the types of Services offered are presented on our Services page, together with indicative pricing and relevant service information on the Pricing page.

3.1 Appointments and booking

Appointments may be requested through our online journey, including via the Booking or Contact Us pages, or via any other communication method we may make available from time to time. Submitting a booking request through the Website does not guarantee availability or confirmation of an appointment until you receive explicit confirmation from us.

We reserve the right to refuse, reschedule, or cancel appointments where necessary, including (without limitation) due to staff availability, health and safety considerations, or other operational reasons. Where we need to amend or cancel your booking, we will use reasonable efforts to notify you using the contact details you have provided.

3.2 Cancellations, lateness and no-shows

To help us manage our schedule and maintain fairness for all clients, we request that you provide reasonable notice if you need to cancel or reschedule your appointment. Specific cancellation timeframes, deposits, or fees applicable to particular services will be explained at the time of booking or in your confirmation communication.

If you arrive late for your appointment, we will use reasonable efforts to accommodate you; however, your appointment may need to be shortened or, in some cases, rescheduled. Repeated late arrivals, cancellations at short notice, or no-shows may result in the application of charges, the loss of any deposit paid, or restrictions on future bookings.

3.3 Service limitations and suitability

All Services are subject to availability and may require suitability assessments, consultations, or patch tests prior to treatment. We reserve the right to decline to provide a Service where, in our professional judgment, it is not appropriate or safe for you, including where relevant health or medical information has not been disclosed or appears incomplete.

3.4 Client obligations during appointments

You agree to:

• provide accurate and complete information about your health, allergies, sensitivities, and any previous reactions to hair or beauty treatments, both before and during appointments;
• follow any pre-appointment or aftercare advice provided by us to help achieve optimal results and reduce the risk of adverse reactions;
• behave respectfully towards our team and other clients, and comply with any reasonable instructions related to safety, hygiene, and salon conduct; and
• supervise any accompanying children or dependants at all times, ensuring they do not disturb other clients or create safety risks.

4. Pricing and Payment Terms

We aim to maintain clear and transparent pricing across our hairdressing and beauty Services. Indicative prices are presented on the Pricing page and may also be communicated during consultation or at the time of booking. Final pricing may vary depending on factors such as hair length, complexity, customisation, or any additional treatments requested during your appointment.

4.1 Accepted payment methods

We accept the payment methods specified in-salon or in your appointment confirmation, which may include major debit and credit cards and other standard payment options. Some Services may require full or partial payment in advance or on the day of the appointment.

4.2 Deposits and prepayments

For certain services or during busy periods, CIKARTS LTD may request a deposit or full prepayment to secure your booking. Any such requirement, together with the applicable cancellation terms, will be brought to your attention at the time of booking. Unless otherwise stated, deposits are generally applied towards the cost of your final bill.

4.3 Offers, packages and discounts

From time to time, we may make promotional offers, packages, loyalty rewards, or discounts available. All such promotions are subject to specific terms, including eligibility criteria, validity periods, and exclusions, which will be set out in the relevant promotional materials. Unless expressly stated, promotional offers cannot be combined and may not be applied retrospectively to completed appointments.

4.4 Price changes

We may update our pricing from time to time to reflect changes in our costs, products, or services. Any changes will be published on the Pricing page and will generally apply to bookings made after the updated prices are published. Where you have already received a confirmed booking, we will not normally change the agreed price, except where you request additional services or upgrades.

5. User Obligations

When using the Website or engaging with CIKARTS LTD online, you agree to:

• provide accurate, current, and complete information when submitting booking requests, enquiries, or contact forms, and to update such information where it changes;
• use the Website only for lawful purposes and in accordance with all applicable laws and regulations in the United Kingdom and any other jurisdiction from which you access the Website;
• refrain from introducing viruses, malware, or any other harmful technologies, and from attempting to gain unauthorised access to the Website, its servers, or any related systems;
• not use the Website or any of its content for any unauthorised commercial purposes, including copying, scraping, or aggregating content for competing services; and
• respect the rights and privacy of other users and refrain from posting or transmitting any content that is unlawful, defamatory, discriminatory, obscene, or otherwise inappropriate.

We reserve the right to suspend or restrict your access to the Website, or to decline or cancel bookings, where we reasonably believe that you have breached these obligations or otherwise misused the Website or our Services.

6. Intellectual Property

All content on the Website, including but not limited to text, copywriting, service descriptions, pricing information, graphics, logos, icons, photographs, videos, layouts, design elements, and underlying code (collectively, the "Content"), is owned by or licensed to CIKARTS LTD and is protected by copyright, trade mark, and other intellectual property laws in the United Kingdom and internationally.

You may view and temporarily download Content from the Website solely for your own personal, non-commercial use in evaluating or booking our Services. You must not, without our prior written consent:

• copy, reproduce, modify, adapt, publish, translate, distribute, or create derivative works based on the Content;
• use any photographs, imagery, branding, or logos from the Website in connection with another business, product, or service; or
• remove, obscure, or alter any copyright, trade mark, or other proprietary notices on the Website or within the Content.

Nothing in these Terms grants you any rights in or to the intellectual property of CIKARTS LTD or its licensors, other than the limited rights of use expressly set out above.

7. Limitation of Liability

CIKARTS LTD is committed to providing high-quality hairdressing and beauty treatments delivered by trained professionals, using appropriate products, tools, and techniques. While we take care to achieve the best possible outcomes for each client, individual results can vary depending on numerous factors, including hair and skin condition, lifestyle, aftercare, and previous treatments.

To the fullest extent permitted under applicable UK law, CIKARTS LTD and its directors, employees, and contractors shall not be liable for any indirect, consequential, incidental, or punitive damages, or for any loss of profits, revenue, goodwill, or anticipated savings, arising out of or in connection with your use of the Website or our Services.

Our total aggregate liability to you in respect of any claim arising under or in connection with these Terms, the Website, or the provision of Services shall be limited to the total amount paid by you for the specific Service giving rise to the claim, except where a different limitation is required by law.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under the laws of England and Wales.

8. Privacy and Data Protection

We take your privacy and the security of your personal information seriously. When you use the Website or book Services, we may collect and process certain personal data, such as your contact details, booking information, preferences, and relevant health information necessary to deliver suitable treatments.

Your personal data will be handled in accordance with applicable UK data protection laws and our internal policies. We use appropriate technical and organisational measures to help protect your information from unauthorised access, loss, or misuse.

For comprehensive details about the types of data we collect, how we use and store it, the legal bases we rely on, and your rights as a data subject, please refer to our Privacy Policy. Information about our use of cookies and similar technologies is set out in our Cookie Policy.

9. Amendments and Updates

We may update these Terms from time to time to reflect changes in our Services, operational or legal requirements, or to improve the clarity and effectiveness of our policies. Any changes will be posted on this page, and the updated Terms will take effect from the date of publication, unless a later date is specified.

Your continued use of the Website or your subsequent booking of Services after revised Terms have been published will constitute your acceptance of those changes. We encourage you to review this page periodically to ensure that you remain informed about the terms that apply to your use of the Website and our Services.

10. Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or if you wish to raise a dispute relating to your use of the Website or our Services, you can contact CIKARTS LTD using the channels listed on our Contact Us page.

When contacting us about a specific appointment or Service, please provide as much detail as possible, including your full name, contact details, appointment date and time, and a clear description of your query. This will help us respond swiftly and effectively.